Current Open Programmes

Managing Difficult People &
Challenging Situations

6th November 2007
The International Hotel, Ashford

Do You…..

  • Need to be more confident at managing difficult or sensitive situations?
  • Find it hard to have meaningful conversations with colleagues, team members, customers, in fact anyone?
  • Get stuck for words when raising difficult issues?
  • Find it tough dealing with conflict?

If you want to find out about advice, tips and to have a better understanding of how to deal with these situations come along to our workshop (limited places available)
9.00am for 9.30 start – close at 5.00pm
£249 +VAT
Including lunch, refreshments & course materials

Programme Content

Managing difficult people and challenging situations (1 day) 

This programme is for people who have difficulty in managing sensitive or potentially volatile situations or could find themselves at the wrong end of conflict.  During the day we will look at how to deal with things before they get out of hand and to be able to flex the styles that are used in dealing with these issues and when to refer things on when they are outside your experience.
This is for people who would like to be more in control of themselves and the situation.


A full training day unless otherwise stated is £249.00 plus VAT, two day programme is £498 plus VAT and a half training day is £150.00 plus VAT and is payable in advance to reserve you place on the programme.  Discounts are available when the third delegate is booked on the same programme. All our full day programmes start at 9.30 with registration from 9.00am and close at 5.00pm with 45 minute lunch break.  Half day programmes start at 9.30 with registration from 9.00am and close at 2.00 with 45 minute lunch break.

For more details or to book your place please call 01622 754252 or email